User Agreement and Terms of Use

1. Parties and acceptance

These terms are between Masip POS (the “Service”) and the person or organisation using it (the “User”, “you”). The Service is provided by Hasan Akgül (“Pingel”, “we”), contact: [email protected].

When creating an account you accept these terms electronically by ticking “I have read and accept the User Agreement”; the date and version of your acceptance are stored with your account.

2. The Service

Masip POS is a cloud-based ordering, kitchen display (KDS), checkout, stock and management system for restaurants, cafés and similar businesses; it runs in the browser and as a mobile app.

3. Your account

• You must give accurate information when registering and keep it up to date.
• You are responsible for keeping your account and sign-in details secure; tell us immediately if you notice unauthorised use.
• To open an account you must be 18 or over and authorised to act for the business; staff accounts are created by the business.
• You can delete your account at any time or ask us to delete it at [email protected].

4. Acceptable use

When using the Service you must not:

• break the law or infringe others' rights or personal data;
• try to gain unauthorised access to the Service, servers or other users' accounts, or bypass security measures;
• send excessive automated requests, scrape data or overload the Service;
• spread malware, commit fraud, spam or deceive others;
• reverse-engineer, copy or resell the Service without permission.

5. Paid plans

Masip POS offers a free trial/basic plan and paid Pro plans (monthly or yearly); features and current prices are shown on the Subscription screen and at masippos.com/fiyatlar.

Purchasing, payment, term, cancellation and refund rules for paid plans are in: Service and Subscription Agreement · Subscription, Cancellation and Refunds

6. Intellectual property

The software, design, brand, logo and content of the Service (excluding user content) belong to Pingel or its licensors. You receive only a personal, non-transferable, non-exclusive right to use the Service in line with these terms.

7. Limitation of liability

We work to keep the Service careful and up to date, but we do not guarantee it will be uninterrupted or error-free. Except for wilful misconduct and gross negligence, harm to life or health, and your rights under mandatory consumer law, we are not liable for indirect loss, loss of profit or loss of data, and our total liability is limited to the amount you paid us in the 12 months before the event (TRY 1,000 for free use).

8. Changes and termination

We may change the Service and these terms. We announce material changes affecting your rights at least 15 days in advance on the site and (if you have an account) by e-mail; continuing to use the Service means you accept them, otherwise you may close your account. If you seriously breach these terms we may suspend or close your account; any remaining paid period is subject to the refund terms.

9. Governing law and disputes

These terms are governed by the laws of the Republic of Türkiye. Consumers may apply to the Consumer Arbitration Committee or Consumer Court as provided by Law No. 6502. For non-consumers, the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction. Consumers in the EU keep the protection of the mandatory consumer laws of their country of residence.

10. Other documents and contact

These terms incorporate: Privacy Policy · KVKK Privacy Notice (Türkiye) · Cookie Policy. Questions: [email protected]