Service and Subscription Agreement
This English text is a translation provided for convenience. Where the Turkish version differs, the Turkish version prevails for users in Türkiye.
1. Parties
| Seller / service provider | Hasan Akgül (an individual developing software products under the Pingel brand; “Pingel”) |
|---|---|
| Location | Istanbul, Türkiye |
| [email protected] | |
| Tax status | An individual operating under a Turkish tax exemption certificate; no VAT is added and no invoice is issued. Your bank transfer receipt serves as proof of payment; a payment summary is e-mailed on request. |
| Web | pingel.dev |
Customer: the business subscribing to Masip POS; its name and authorised person are recorded with the subscription. The person acting for the Customer confirms they are authorised to do so.
2. Subject and scope
Masip POS is a cloud-based ordering, kitchen display (KDS), checkout, stock and management system for restaurants, cafés and similar businesses; it runs in the browser and as a mobile app.
Masip POS offers a free trial/basic plan and paid Pro plans (monthly or yearly); features and current prices are shown on the Subscription screen and at masippos.com/fiyatlar.
3. Fees and payment
The amount shown is the total payable; no VAT or other tax is added.
Payment is accepted only by bank transfer (havale/EFT); card details are never requested or stored. After your purchase request you are shown our bank account (IBAN), the amount due and a reference code. Make the transfer with the reference code in the description and submit “I have paid”. Your plan is activated once the payment is confirmed in our account (Usually within 1 business day after the payment reaches our account).
4. Term, renewal and termination
- Plans run for the period you choose (monthly / yearly etc.) and do not renew automatically; to renew you pay again — there is no automatic charge.
- If you renew the same plan early, the new period is added to the current end date. When switching to a different plan, the new plan starts on the day it is confirmed.
- When the period ends your account returns to the free version; your data is not deleted, paid features are locked.
The Customer may end the subscription at any time; the service continues until the end of the paid period. Either party may terminate if the other materially breaches this agreement and fails to remedy it within 15 days of written notice.
5. Service level and support
We make reasonable efforts to keep the service available every day of the year and announce planned maintenance in advance where possible. Support requests are handled at [email protected] on business days.
6. Data
Data the Customer uploads belongs to the Customer. The Customer is the controller for data about its staff, customers or students; Pingel processes such data only on the Customer's behalf under the Data Processing Agreement. After termination the Customer may export its data within 30 days; the data is then deleted.
7. Liability
Except for wilful misconduct and gross negligence, neither party is liable for indirect loss, loss of profit or loss of data; Pingel's total liability is limited to the fees the Customer paid in the 12 months before the event. The Customer is responsible for using the service in line with its own legal obligations (e.g. tax, e-invoicing, sector rules).
8. Governing law
This agreement is governed by Turkish law; the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction. It is concluded by electronic acceptance when the subscription is requested; the date and version are recorded.